I have an award booking for my elderly mum and me. We’re on EK433 which is scheduled to land at 1300 before transferring to EK25 which departs at 1455. She doesn’t walk quickly, so I’m concerned about the short connection time. How can I request some sort of mobility assistance?

I may just be looking in the wrong place. It’s a QF award, but I can’t see anything on the EK or QF website under manage my booking. We’re traveling in J if that makes any difference. What will EK do if we mis connect?