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Thread: FA on SYD-SFO insists 'rule book' prohibits babies from crying 'for more than 5 mins'
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Old Sep 28, 2018 | 12:47 pm
  #60  
rickg523
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Originally Posted by gmt4
Means nothing. I had a flight where the pilot came and apologized that we wouldn't have any new catering and the FAs would have to make due with what was left from the inbound. Some pilots are more interactive than others.
Two totally different things.
Apologizing to all the pax for a service failure and apologizing to an individual passenger for the obnoxious behavior of a particular one of the staff.
Last edited by WineCountryUA; Sep 28, 2018 at 2:49 pm Reason: discuss the issue, not the poster(s)
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