Update on 9W incompetence:
Finally after 6 days I got an email back. It says something like "Airline for the last segment is responsible
for any compensation. Since you have flown KLM as your final carrier, please file compensation claim
with them" ! If they would have done even cursory reading of my email or gone deeper into the records
that I provided, they would have seen that 9W was the last carrier from YYZ-AMS !!! Since 9W uses
KLM as a baggage agent at AMS, the report was filed with them. (Not my choice) You would think that
they know all of this but I am not sure if they are just delaying this or totally incompetent to not know
the facts :-(

I am losing hopes of getting any compensation from them especially since they are not even paying
their employee salaries on time....I think they are in big financial mess and buying 9W tickets is risky
in future ! YMMV...