I phoned Chase this Monday about 2500 rebate points from a 25K stay in July and was referred to IHG Rewards. The IHG rep. listened to my complaint of missing Anniv. Free Night as well as 2500 rebate points from a 25K stay in July. She even gave me a Reference # in case I had to phone again
!
Tue. night I got both missing items into my account. Then I got a call on my VM Wed. 3 PM EDT from an IHG rep. telling me that they had deposited them.
So I conclude that IHG is the party to call, NOT Chase!