Introduction Looks like it has been awhile since this hotel had been reviewed. I'll throw in my two cents here.We flew into Puenta Arenas and met our hotel representative at the airport. He got us into a private van which took us on the five hour journey to the hotel. We received a very nice welcome from the staff and were quickly introduced to one of the guides so we could pick out our activity for the following day. We chose hiking, as we did most days, and were given detailed instructions as to where to meet and at what time.I had notified the hotel prior to our arrival that I did have a food allergy. That was acknowledged by the service staff and they made sure all of my meals were okay for me to eat. The food is really wonderful and we had a great time with the service staff and dining in the restaurant. The hotel is beautifully situated and it looks like every room has a spectacular view. The rooms are not huge, but they are comfortable and the drying rack in the bathroom is a nice to have, especially if your hiking boots or clothes get wet. The guides were top notch and we had a lot of fun hiking with them. I would say that my biggest complaint was the fact that they wouldn't take us out on harder hikes until we proved we were ready, by doing longer hikes each day. I would like to have gone longer and harder to start with.Overall, a fantastic property and the people that work there really make it a wonderful place to visit.