Originally Posted by NW.BTR.Than.The.Rest
I recently made a reservation for a room in a very popular location at its most popular time for a rate that, let's say, is well under 10% of the going rate for ANY room ANY where at that time of the year. With most companies, I might actually call to attempt to rectify or negotiate something, but Marriott Rewards is so stingy, I almost feel this is the reward of my lifetime. Should I expect a call fropm them in advance of my stay? Should I expect a confrontation upon arrival? Will they just let me cancel and walk away without a cancellation fee? I have a very acceptable rate booked at an alternative property just in case.
FYI, I have done searches on FT already. Regrettably, Flyertalk searches don't allow for complex (con/disjunctive) expressions which would have been more efficient.
Thanks.
In what way do you find MR "stingy" - on the granting or redeeming side? I've never had a problem with either.
Regarding your question, if it is a legitimately published rate that you are legitimately eligible for, they should honor it IMHO. Even if it was a "typo" and somebody left the final digit off of a $189 rate.
I think it'd be helpful if you gave a little more detail as to how you were able to book this rate so its a little more clear as to whether it is a rate that you are legitimately eligible for.
Interestingly, does the same thing apply to retail stores? I once found a nice winter coat at a store (I think it was JC Penny) that was clearly a $100+ coat. But the tag on it was something ridiculous like under $20. The tag appeared to be legit as the description & all matched the coat. Long story short, the store refused to sell it to me for the (apparently incorrect) price.
Hotel reservations are a little bit different because (if you don't make a backup reservation), the hotel could really end up screwing you - either by leaving you without a room, or charging full rack rates upon arrival. With the coat, its not like I was really put out or anything.