United says it's "regular" economy. Lufthansa says it's "light" /"basic" economy?
Apologies if I somehow missed a thread on this (I searched, I promise).
I purchased a ticket on United that includes flights codeshared (and operated by) Lufthansa, including US to/from Frankfurt legs (and some other flights in this itinerary).
Lufthansa will not let me pay for an upgrade to premium economy or business class because they said my ticket was purchased in the "basic economy" fare. Lufthansa does not allowed paid upgrades, etc., on "basic economy." I am using quotes here because that is the precise language/terminology Lufthansa used to me for this flight/fare.
When I purchased the ticket on United.com, United's website in the "details" functionality (and my receipt email) showed this flight as a S-class fare (which I know is "discounted economy" but not, to my knowledge, BASIC economy), regular EQM, and regular EQD. Another leg is booked into W and showed the same thing. This is a $2000 fare, btw.
Has anyone else encountered this with a United codeshare operated by Lufthansa? Is this a language issue ("basic economy" in the Lufthansa sense does not equal "basic economy" in the United sense?)?
Last edited by WineCountryUA; Sep 26, 2018 at 1:13 pm