Originally Posted by
Jermyn
We spent 5 nights at the RC Kyoto last November and loved it so much that we intend to repeat the experience next year.
Like bhrubin, we initially had some real problems with the concierge but were compensated more than adequately and were very well looked after during our stay.
Having spent time in Kyoto at all times of the year, I have to say that Autumn is my favourite, not only is the foliage spectacular but the seasonal produce is probably the most varied and interesting. Of all the restaurants we tried, Gion Nishikawa was our favourite, with Monk being possibly the biggest surprise standout (particularly since it is not really Japanese food in the traditional sense). If you're interested in either make sure you ask the RC concierge to reserve them well in advance!
Sadly I’m having concierge issues at the RC Kyoto too.
The concierge is bordering on being rude, over some very simple dietary requirements. They can’t seem to understand the difference been a vegan and a vegetarian, this wasn’t an issue for the Four Seasons Kyoto or the peninsula Tokyo.
they're also forgetting requests for activities. What’s the best way to contact the GM?