Kilo, my advice is to get what was agreed in writing. I agreed with BA on the telephone in the summer that they would give me F TPs and Avios for a downgraded flight to MCT next month. I rang BA earlier this week to find out how the F TPs and Avios get credited and they now cannot locate a clear note on my account which says this was agreed. They are now investigating this and I’m waiting for their response.