FlyerTalk Forums - View Single Post - Welcome speech - attendant discretion or driven by analytics?
Old Sep 25, 2018, 11:37 am
  #21  
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Originally Posted by beachmouse
I seem to remember thinking it sounded like she was going down a list of bullet points, so probably something from their tablet/phones being covered.
could have also been a new/trainee FA. they just read the script that is handed to them. one time on some regional airline (CR200 so only one FA as I recall), there was a huge book she was literally reading out of for the safety speech and all the other nonsense they fill the airwaves with. the more experienced FAs who have the speeches down tend to ad lib a lot more.

that said, i'm confident DL has the ability to push messages/manifestos/canned speeches/what have you to FAs and probably expects them to read it, perhaps even going so far as having "secret traveler auditors" to check if they actually do. whether or not they exercise this ability, i am not sure.
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