FlyerTalk Forums - View Single Post - Welcome speech - attendant discretion or driven by analytics?
Old Sep 25, 2018, 9:07 am
  #20  
beachmouse
 
Join Date: Aug 2012
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Originally Posted by ethernal
If this is true I think that answers my question. I doubt any FA would normally give that speech of that length and detail out of their own discretion. It seems like there is some sort of prompting that goes on with their devices to tell them what to say/focus on.

Probably too long ago to remember, but did the speech sound "canned" (i.e., read from the device) or was it more organic from memory?
I seem to remember thinking it sounded like she was going down a list of bullet points, so probably something from their tablet/phones being covered.
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