Originally Posted by
beachmouse
Last year, I was heading back to Florida on what was Spring Break getaway day for the GRR local K-12 school districts. I'm guessing 80%+ infrequent leisure travelers on the first leg because the FA on the GRR-ATL flight gave a 2-3 minute talk on the Skymiles program and why you should sign up, Delta miles never expire, etc. and there was surprisingly no mention of the co-branded AmEx credit card involved.
So there apparently are other targeted messages the FAs are encouraged to give.
If this is true I think that answers my question. I doubt any FA would normally give that speech of that length and detail out of their own discretion. It seems like there is some sort of prompting that goes on with their devices to tell them what to say/focus on.
Probably too long ago to remember, but did the speech sound "canned" (i.e., read from the device) or was it more organic from memory?