Originally Posted by
travelwithross
So, I've had my claim for £60 rejected by BA Customer Relations. This was the cost charged to me by Starling Bank to ship the card to me, abroad.
As BA say my address is in the UK, and my account is registered to a UK Address, "it is not reasonable that BA should accept liability for the shipment costs involved in issuing a card to a UK Resident overseas".
Lost for words. Truly.
I read their response that they thought you were residing overseas, rather than a UK resident currently travelling overseas. It could just be a misunderstanding and I Imagine they've had to draft in a lot of people to deal with these claims and queries.
In either case, could you not have just switched off online transactions and/or turned on location based fraud protection on your Starling card and continued to use it on your trip and replaced it when you returned back to the UK?