FlyerTalk Forums - View Single Post - BA Investigating Theft of Personal and Financial Data

Sep 25, 2018, 3:25 am

#1184

Tiger_lily

Join Date: May 2006

Location: 5 miles from EMA

Programs: BD, BAEC Pleb, VS Pleb, Accor Pleb, HHonors Gold, Big White Season Pass

Posts: 5,904

Quote:

Originally Posted by travelwithross

So, I've had my claim for £60 rejected by BA Customer Relations. This was the cost charged to me by Starling Bank to ship the card to me, abroad.
As BA say my address is in the UK, and my account is registered to a UK Address, "it is not reasonable that BA should accept liability for the shipment costs involved in issuing a card to a UK Resident overseas".

Lost for words. Truly.

Agreed about MCOL. The fact is that you’ve suffered material loss as a result of their actions. If you’d been abroad for months, how much inconvenience are you expected to bear?

Reply