Originally Posted by mingzie

Well I am a software engineer in IT and I am 100% sure with any competence on Marriotts side this is true. They have a demonstrated ability to add points and nights as well as alter status at their discretion. They also have the ability to grant status until a certain date. This is all doable with a couple clicks.

The only reason this is not being handled is due to greed (err to the side of not giving). This data is literally all stored in a database and a single command can add deserved elite years to a member.

If its not doable (which it is because theyve shown they can change status at their discretion), the entire IT team should be fired

This is greed and lack of customer care, plain and simple.