Originally Posted by
jerry a. laska
In my opinion, that page which is directed to travel agents is just explaining that travel agents can only use this process for BA prime (no codeshare, no other airline) flights. That BAEC will allow a customer who is a BAEC member to upgrade AA and IB flights directly with BAEC under very restricted conditions is not relevant in that context.
That's fine if they want to only talk about agency bookings there. My point is that they should inform customers what the rules are on the customer-facing page. If they expect agencies to inform customers, then the agency page should also explain the rules. For example, my recollection from the original announcement some years back regarding upgrading AA/IB/BA flights using either Avios or AAdvantage miles is that an agency or airline booking that includes a flight operated by any of the three and marketed by any of the three is eligible to be upgraded either with Avios or AA miles, but I expect only directly with BA or AA. This was some years back, so I could easily be misremembering, and I certainly can't find anything on BA's site that says what the rules are.