Originally Posted by
anabolism
Thanks, that's clear. Now, why can't they say the same thing on the customer-facing pages instead of only on the agent-facing ones?
Although, as if they wish to reinforce my point about the rules being unclear, they also say that only BA prime flights can be upgraded, when the customer-facing page I quoted above says flights on BA, IB, and AA can be upgraded.
In my opinion, that page which is directed to travel agents is just explaining that travel agents can only use this process for BA prime (no codeshare, no other airline) flights. That BAEC will allow a customer who is a BAEC member to upgrade AA and IB flights directly with BAEC under very restricted conditions is not relevant in that context.