Originally Posted by
jerry a. laska
Thanks, that's clear. Now, why can't they say the same thing on the customer-facing pages instead of only on the agent-facing ones?
Although, as if they wish to reinforce my point about the rules being unclear, they also say that only BA prime flights can be upgraded, when the customer-facing page I quoted above says flights on BA, IB, and AA can be upgraded.
We only offer upgrades with Avios for flights that are operated by BA and booked under a BA prime flight code. We are unable to offer upgrades where another carrier's flight code is issued on the ticket.