We are planning to dine with our mothers at Addison at the Grand del Mar on Thanksgiving. We had considered staying there for the night or even a few nights, but our latest interaction today gives us pause.

I had called many weeks ago asking what the Thanksgiving menu might be. I left my number and email and was told someone would get back to me. Then nothing. To be safe, I booked using OpenTable a dinner reservation for us.

Today, I called to follow up. The concierge was most unhelpful and kept putting me on hold to try and investigate. I politely indicated I didn't want to hold any more and indicated I would leave my phone and email so someone could follow up again when they had information. The concierge continued to insist that I hold. I finally told her that she was being rude and not providing anything close to 5 star luxury service in disregarding my request to not have to hold. I asked to transfer to a manager to discuss the matter.

I was transferred to another member of the concierge team. It felt like the first concierge knew she'd screwed up and didn't want to transfer me to a manager. I was now pretty annoyed. Something that should have taken a few minutes was now running on 20 minutes for no good reason. This qualifies as incompetence at a luxury hotel.

The latest concierge then apologized profusely and finally took my information to get a manager to get back to me and for the restaurant to forward the menu.

Very unimpressive service by the concierge team. It's been a few hours and I'm still waiting to hear from the manager. That isn't so impressive either.

Now debating whether we should bother with the dinner. Luxury this hasn't been. Not at all worthy of 5 stars.