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Thread: Who's right, Delta or KLM? (Day of Departure GUC Upgrade Issues)
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Old Sep 23, 2018, 11:08 am
  #67  
audidudi
 
Join Date: Apr 2015
Location: SFO
Programs: DL Charter DM/DM/2MM, IHG Diamond Elite
Posts: 1,925
Originally Posted by Often1
It is good that DL acknowledged the error. No reason to berate an agent for an error and I am certain that DL keeps tabs on who makes lots of them.

Nonetheless, you as a passenger are due an EC 261/2004 refund. That has nothing to do with whether the agent made an error, did it you intentionally or a seat went INOP.
Good luck getting an EC 261/2004 refund! I don't see it happening, but you never know!
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