Originally Posted by
YYJMSP
I have the same Ambassador I had from before, and he continues to be a bit of a dud. I don't think I've really experienced anything unusually good during a stay that I can attribute to his intervention.
anyways, the issue that I have has to do with the status level displayed. after the merge, it correctly showed PP with Amb status, and LTP (as I don't expect the LTPP to update until sometime in Jan). then a few weeks ago, the Amb status stopped being shown. I've asked him to look into this, but it sounds to me like he isn't following up on it, and just blindly assuring me I have Amb status now, and have more than enough SPG nights this year to requalify for Amb status for next year (as the lack of a $20K USD spend is not relevant this one last time).
anyone else have their Amb status no longer indicating?
suggestions on how to get someone to actually look to make sure this isn't yet another IT issue that needs to be resolved? the last time I contacted general help it took them two weeks to respond, and by then the issue had been resolved already.
on the plus side, I have to say that everything else appears to be working and correct now in my account.
So your Ambassador status isn’t being properly reflected on Marriott.com or the apps, but your already pre-Aug 18 Ambassador has assured you that you still have Ambassador service. Yet you consider the Ambassador to be a dud because he or she can’t fix the status reflection on the website or apps?
I think you’re blaming the wrong person, I’m afraid. The Ambassador isn’t the one who fixes website and status issues. He or she is at the mercy of the IT team. In the meantime, you still have Ambassador status—as evidenced by the fact that your Ambassador is telling you that you do—so the correction that eventually will happen has no practical impact on your Ambassador experience.
I am sorry that your status isn’t being accurately reflected, but you still have the status and have been confirmed of that fact by your own Ambassador. I don’t quite see how that makes your Ambassador a dud? I understand how it makes the Marriott IT team look like a bunch of duds, of course.