Originally Posted by
EuropeanPete
I can see the query about "guaranteed" here. Unlike the old SPG language, the hotel is not mandated to upgrade to the best available room, they seem to be encouraged to upgrade in general. I seem to remember Marriott changing the terms recently to be more SPG-like with upgrades in general? Was that somewhere else?
https://onemileatatime.com/marriott-...upgrade-terms/
https://www.marriott.com/loyalty/terms/default.mi
Complimentary Enhanced Room Upgrade for Platinum Elite Members. Platinum Elite Members receive a complimentary upgrade to the best available room subject to availability for the entire length of stay at the time of check-in. Complimentary upgrade includes suites, rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities or rooms on Executive Floors.
https://www.marriott.com/loyalty/terms/default.mi#elite
4.3.c. Platinum Elite Membership Benefits. In addition to all of the benefits Gold Elite Members receive, Platinum Elite Members and above are eligible to receive the following benefits:
ii. Complimentary Enhanced Room Upgrade for Platinum Elite Members. Platinum Elite Members receive a complimentary upgrade to the best available room subject to availability for the entire length of stay at the time of check-in. Complimentary upgrade includes suites, rooms with desirable views, rooms on high floors, corner rooms, rooms with special amenities or rooms on Executive Floors. At The Ritz-Carlton, suites are only included for Platinum Premier Members and rooms with direct Club access are excluded. Enhanced Room Upgrades are subject to availability and are identified by each Participating Property. The Complimentary Enhanced Room Upgrade for Platinum Elite Members is available at all Participating Brands except at Marriott Vacation Club, Marriott Grand Residence Club, Aloft, Element and participating Vistana properties.
Of course the biggest question is how individual hotels adhere to this policy. Historically Marriott hasn’t been as good as Starwood when it comes to getting hotels on the same page regarding policies, so we’ll see this plays out…
Last edited by bhrubin; Sep 22, 2018 at 1:05 pm