Originally Posted by
GoPhils
They’re not “guaranteed” at all.
Upgrading for Plat Premiers to a suite now actually is a guaranteed benefit based on availability as per the new T&C for the Loyalty Program. Based on availability is the key caveat here.
From
http://www.ritzcarlton.com/en/reward...atinum-premier (new and updated):
Complimentary Room Upgrade
We will always do our best to elevate your experience with a complimentary upgrade when available. At Ritz-Carlton Hotels suites are included for Platinum Premier Elite members. Rooms with direct Club access are exempt from this benefit.
See terms & conditions for details.