Originally Posted by
Horace
The link you posted shows the benefits and guarantees before August 18, 2018. You probably found the obsolete page with Google, not with a link from the current Marriott.com website. Marriott should delete it.
Beginning August 18, 2018, the Welcome Gift for Platinum Elite (and higher) members at AC Hotels and Courtyard (U.S & Canada) changed.
— Before August 18, 2018: 400 bonus points AND a Food or Beverage Amenity. At AC Hotels, the F & B Amenity tended to be a single &10 F & B credit per stay. At Courtyard, the F & B Amenity tended to be a single item from the market pantry, such as a bottle of iced tea or an ice cream bar.
— Beginning August 2018: 500 bonus points OR $10 F&B credit for member + 1 guest, daily. The new Welcome Gift is a big improvement, especially when it's a multi-night stay and/or there's second guest in the room.
Thanks for this concise summary.
If a property does not honour the amenity guarantee (i.e. offered neither bonus points nor F&B credit), after check out what is the preferred channel for seeking recourse? Contact hotel or email marriottrewards@marriott?