FlyerTalk Forums - View Single Post - Elite Benefits Guarantee contradiction from website & hotel for CY
Old Sep 22, 2018, 9:25 am
  #15  
fumje
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Join Date: Aug 2015
Posts: 11,490
Originally Posted by Horace
The link you posted shows the benefits and guarantees before August 18, 2018. You probably found the obsolete page with Google, not with a link from the current Marriott.com website. Marriott should delete it.

Beginning August 18, 2018, the Welcome Gift for Platinum Elite (and higher) members at AC Hotels and Courtyard (U.S & Canada) changed.

— Before August 18, 2018: 400 bonus points AND a Food or Beverage Amenity. At AC Hotels, the F & B Amenity tended to be a single &10 F & B credit per stay. At Courtyard, the F & B Amenity tended to be a single item from the market pantry, such as a bottle of iced tea or an ice cream bar.

— Beginning August 2018: 500 bonus points OR $10 F&B credit for member + 1 guest, daily. The new Welcome Gift is a big improvement, especially when it's a multi-night stay and/or there's second guest in the room.
Thanks for this concise summary.

If a property does not honour the amenity guarantee (i.e. offered neither bonus points nor F&B credit), after check out what is the preferred channel for seeking recourse? Contact hotel or email marriottrewards@marriott?
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