Originally Posted by
PV_Premier
i would tell them thanks on the 10k but no thanks, and file 261
it doesn’t matter where your ticket originated-261 applies to EU departures
any number of shenanigans could have happened - doesn’t really matter - this was a clear downgrade and you should be eligible for cash and your GUC returned. Assuming I’m reading the code correctly which is never a guarantee.
Since the OP purchased a economy ticket and used a GUC to get into another class -no money, good luck with the EU261.
2.If an operating air carrier places a passenger in a classlower than that for which the ticket was purchased, it shallwithin seven days, by the means provided for in Article 7(3),reimburse(a) 30 % of the price of the ticket for all flights of 1 500 kilo-metres or less, or17.2.2004L 46/5Official Journal of the European UnionEN
(b) 50 % of the price of the ticket for all intra-Community flights of more than 1 500 kilometres, except flights between the European territory of the Member States andthe French overseas departments, and for all other flightsbetween 1 500 and 3 500 kilometres, or
(c) 75 % of the price of the ticket for all flights not falling under (a) or (b), including flights between the European territory of the Member States and the French overseasdepartments.
Here you go sir, 75% of your GUC. Enjoy!
Still very poor handling of KLM but that seems their SOP