Great...I think the explanation and solutions have been a bit late coming, but it’s good to hear there’s a plan. Now here’s my challenge to him...when he flies to London, try doing it in Economy using no staff or FF benefits at all. No lounge, no preferred seats, no priority lines...nothing, and do so in the centre block of seats not on the aisle...then stand up and extol the virtues of Air NZ. I believe the previous CEO used to do a day a month in the trenches...would do the current CEO no harm to fly once a year as a “seldom” flyer.