Originally Posted by
Happy
If the reservation shows as Family Room, chances are you would get the Family room which is still a one bedroom set up, on the ground floor. I believe the clerk at check in would only go by the room type, and not the room description - that looks like a mistake on the central booking site.
The reservation states that it is a 2 BR and doesn't mention Family Room. I spoke with a rep who said that a family award is not the same as a family room. She insisted that we booked their nicest room and that it is a 2 BR suite and not a family room. I told her I believed the rate is a mistake but she was convinced that we booked a 2 BR. I asked her to add notes to my account that state that we booked a 2 BR.
I appreciate that you took the time to point out that the advertised award is a mistake. Since the stay is months away, I am not going to worry about it for now.