Originally Posted by jimmc66

The customer-facing technology portals at United are increasingly problematic and even the 1K Desk and other UA executives have gone underground about the issues.

1. The UA app (iPhone) is almost now unusable. "Upgrades" to the app over the last few months mean the app now doesn't stay logged-in. The login process now sees the key login button blocked by the keyboard. It continually asks if you want to use touch-ID (which worked reliable for over a year), and now it never remembers to do so. Then after managing to login, all my reservations are missing. "United Cares"?

These are just the lowlights. Many many more problems have been introduced. Doesn't anyone at United test this s***?

2. The on-plane wifi systems (especially the ones provided by vendor Thales) are useless junk. On my last nine flights, the system only worked reliably on ONE. FA's apologize, reboot the system multiple times, and then point you to a website called "United Cares". You MUST be kidding. Given that the in-flight systems seem to work well on other domestic airlines (and I had a great experience on four SAS flights this year), UA passengers are anchored to frustrating and annoying systems by their mismangement. "United Cares"?

3. Purchased one of the new "subscriptions" for wifi service. I have yet to find a UA system that will recognize it - so now I have useless subscription I've paid for and STILL continue to try and pay for the individual flights.

4. Want to report a problem with the website (also now a big problem), app, or wifi? Good luck. The only "support desk" is in the Philippines. They're useless. "United Cares"?

3. I note an article in the Chicago press from earlier this week which begins "A new system United flight attendants were counting on to organize their monthly schedules disappointed in its first big test." Because even for the staff, the "first big test" seems to be a BETA test instead of the rollout of reliable, customer-facing software. "United Cares"?

My biggest concern is these same people putting these failed initiatives forward also are responsible for software systems needed by maintenance and pilots.

So with emails to any management at United being ignored, what's an almost 3MM passenger to do?