Originally Posted by
broncophil
i made an FHR COSMO reservation like i always do, and cancelled same day.. for a reservation 3 months laters
was charged $325
the wording is completely bogus!!!
$325 USD CXL FEE PER ROOM CANCELLATION PERMITTED UP TO 3DAYS BEFORE ARRIVAL
am i wrong or is the wording completely deceiving?
It should say, NO CANCELLATIONS othewise $325 fee will be charged for first night up to 3 days before arrival?
I think it's wrong and you should call Amex Platinum Travel to have it resolved.
As a side note - I had a reservation (not FHR, regular AmexTravel) that I cancelled one day after making it, and the charge never came off my account. After multiple calls Amex customer service had me 'dispute it'. I think there's something going on with their system, not that yours and my experiences are conclusive.