Originally Posted by
MrAndy1369
Did you try HUCA? Might have just gotten an EXP agent making stuff up.
No. I thought about it, but this was at the end of a long Skype call from overseas, the agent seemed competent and friendly, and she had already volunteered the information that she had consulted with her supervisor and the rate desk to see if they could get the fare lower. (I had to pay a $180 fare difference on top of the $250 change fee.) I doubted that hanging up and calling again would produce a better result, and it would have cost me another 20 minutes or so. And I don't think she was making up the memo that said no change fee waivers unless the reason is really serious.