FlyerTalk Forums - View Single Post - Citi retention offers (2018 - 2021)
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Old Sep 20, 2018, 1:31 pm
  #361  
Biscoff27
 
Join Date: Nov 2016
Location: SEA
Programs: DL DM
Posts: 289
Originally Posted by datsun280z
an update - I called yesterday and did not get a retention offer I asked to downgrade the card to the no annual fee version. The rep tells me I would only get $375 of my annual fee back. I told her I thought I had until September 28th to change and still get the annual fee back - she said that was to cancel the card, not to product change. I was pretty annoyed because I would have called earlier to downgrade if I knew that was the case. I tried to plead my case but I got nowhere. I decided that it was not worth $75 to keep the no annual fee preferred. Plus my card number was going to change so it was probably going to reset my clock anyway and I closed the Prestige. Guess ill be back in two years !
Is that something new? In July I downgraded my Prestige to an AT&T Access card a couple weeks after the annual fee posted. I did not have to pay any of the annual fee ($75 or otherwise).
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