Originally Posted by
frenchft
...{snip}...From my experience the service on the ground at ATH is the opposite of what you get with the CS on the phone or email, they are really bad, not welcoming and are not problem solvers at all. Local bureaucracy mindset imho.
Ground services at ATH are provided by Goldair handling. There are some exceptions such as the connection manager (the one with the blue jacket) and
a few more but
grosso modo it's all (e.g. CI, gate, luggage, plane, busses) Goldair.