Originally Posted by
gwade
Anyone successfully get a refund? Tried it out on BA285 last week (Basic plan) and it was as close to unusable as you could get. Simple text emails timed out for the bulk of the flight. iMessage never went through or went through hours later. You couldn't even load a basic website. I get that the North Atlantic has dead spots, but this was really bad. I emailed them and are waiting for a response, but wasn't sure what experiences others have had.
I had some issues last week on BA2279 LGW->OAK and emailed
[email protected] . They got back to me about 4 hours later confirming they would refund the sessions, which appeared back to my card within 2 days. Due to my Amex transaction notifications to my phone I was able to be very specific on times starting the sessions and provided both my .air account details and my BAEC number.