Originally Posted by
Michilander
I have a question for those with SNA experience.
We have a reservation starting on 13 Oct for which we have applied SNAs. When we made the reservation it was for a 'Superior Room, 2 Twin Beds'. Checking the reservation today it now says 'Suite, 1 King'. Looks like we have already been upgraded, but it also says the SNAs are still pending. If we have already been upgraded without the SNAs, will we get them back?
That's great. That means the hotel upgraded you of their own volition. I would just go ahead and cancel the SNAs. If you leave them on there, you may or may not get them back. SNAs are an automated process that doesn't kick in until 5 days prior to arrival. If the system sees that you are in a suite covered by the SNA, I'm thinking they might not return them, but I'm not sure.
Many times my SNAs have not cleared and they've been returned to my account. However, at check-in the hotel has upgraded me to a suite anyhow.
^