FlyerTalk Forums - View Single Post - A/C is out in entire building - How would you handle?
Old Sep 19, 2018 | 8:56 am
  #7  
wm47
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Join Date: Nov 2017
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My two cents: I'd put it back on the property to find you a room elsewhere on the property or on the island, because I don't think their response is sufficient and they are not giving a firm end time for the repairs. I recognize that "stuff happens" but for many people -- especially from the East Coast -- Hawaii is a once or twice in a lifetime vacation given the time and expense involved (Californians view it a little more casually, I know; not sure about Oklahomans like the OP). In such situations, I use Marriott over Air Bnb and the like precisely because I expect a robust response to problems like this. They should have the resources to put you in something close to what you booked.
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