Originally Posted by
ThatT1Feeling
Looking at BA’s twitter feed this morning, they’re saying they’re not offering compensation for the data breach. It’s not clear if this is a holding position or the formal ongoing policy. If they’d fulfilled their responsibilities and still got hacked, then that’s one thing. But they have clearly not followed the regulations on GDPR and PCI and saved money in the process, inconveniencing many of us through their conscious cost-cutting and transferring the burden onto us. That isn’t good enough in my opinion.
Same is upheld on the phone (at least at Dutch Customer Relations): no compensation if no "financial damage" has been caused. What a BS!!
I spent valuable time on replacing cards (as suggested per Dutch AMEX) and reconfirming hotels and other bookings for which the card served as guarantee etc etc.