Originally Posted by thesun

Would love to get an opinion on if I have a chance at getting a successful appeal on this one - the card is the Sapphire Reserve -

I rented a car with Avis and did not see any damage to the vehicle upon return. It was after hours so I did key dropoff. Got a receipt via email as usual, no issues. Got a "courtesy" call later from the rental office saying there might be some damage, no details, they would provide details later. I heard nothing, figured it was some sort of mistake - usually whenever there's any sort of damage my experience has been that they get right on it. Pretty much forgot about it after a week. 71 days later, I get a letter from the Avis franchisee about the damage. I submitted a claim with eclaimsline, was rejected due to beyond 60 days. I requested a reconsideration based upon the date they formally notified me of the damage, 71 days later. I'm guessing my chances are pretty slim. I gave "Card Benefit Services" a call, the customer service rep stuck pretty hard to the 60 days, says I should have just filed something at the time.