FlyerTalk Forums - View Single Post - Overcharged by hotel $4 - would you fight charges or let it go?
Old Sep 18, 2018 | 1:42 pm
  #32  
kmersh
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Originally Posted by JBord
Things have a way of righting themselves over the long term. If the OP is going to call about $4, I hope he also calls when he's undercharged $4. They are equally wrong. And I've definitely not been charged for drinks. I was actually disappointed that the lounge a couple weeks ago had one of those wine dispenser machines where you scan your room card and it automatically pours and adds to your bill (but had a glass anyway!). It's probably about half the time when I fill out a paper slip, I never see it on my bill.
My wife came across one of those machines and could never figure out how to activate it, she tried everything that she could think of except using her room key.

Will have to tell her that it is activated with the room key for next time.

Originally Posted by phltraveler
As far as paper honor bar charges go, I always fill out the slip (the "honor" part) and about 80% of the time I get charged. I would note that the treatment varies by property... some are really diligent about honor bar charges.

The friendlier you are with the concierge attendant, the more likely they are to ignore it. I've had some attendants deliberately tell me a drink was free, others I assume purposefully don't ring it up some of time time.
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I am not the frequent traveler that my wife is, but many times I am reminded even before I have a chance to fill the slip out that there is a charge for alcohol, other times I have been thanked for handing the slip to the attendant.

Recently stayed a Hyatt and they had a POS machine setup near the alcohol and before you could have the drink they rang up the order and had you sign the receipt.
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