Originally Posted by
dsweet
Two F customers had to walk their carry ons 12 rows into coach on CVG-IAH, when coming on board at the end of group 1. 1k and even Golds (now group 1) took all that space.
i talked with customer care who has been flooded with complaints.
Were these 1K and Gold passengers who took overhead space in F seated in F? If so they'd have taken it without the change. If not, why are they putting their bags there?
