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Old Sep 18, 2018, 8:34 am
  #5  
phltraveler
 
Join Date: May 2013
Location: New York
Programs: UA Silver, Marriott LTPP, Hertz Five Star
Posts: 1,079
Originally Posted by soy
Stayed here recently. Was my first Delta stay. Hotel has been renovated so is quite pleasant inside. The most striking thing for me was the Elite Pantry. I had not encountered this concept before. Basically its like a small unmanned lounge (though no seating). Available for platinum elites, there are breads, bagels, pastries, parfait, cereals, fruit, yogurts, soft drinks, tea/coffee, juices. There were also cookies, ice creams, trail mix, gummies and M&M's. Not sure if they put anything else/different out for the evening.

There is no lounge, so access to this room is how they meet the breakfast benefit. You can grab some food in the pantry room, and then go out to the main lobby area where there are some high tops near the starbucks counter.
I checked in yesterday and brought up the breakfast benefit. To be honest, I'm not sure the elite pantry is a substitute for the breakfast benefit. They did explain that it filled functions like the lounge (light snacks, breakfast (there was a toaster, cereal, yogurt, etc.) and that Delta "did things differently". I asked didn't Platinums get breakfast if there was no lounge and they did furnish the coupons. To be honest, the front desk seemed confused about it. The front desk did offer three breakfast coupons (one for each night of the stay) when I pointed this out.

I'm not upset about it or anything, but I do intend to write Marriott corporate to clarify whether or not this actually satisfies the terms. Number one, there is zero hot food - no eggs, no bacon/sausage, no oatmeal - and number two, this elite pantry provides nowhere to sit. (You can grab from the pantry and go to the lobby, but it's a fairly busy area without a lot of seating).

(When contacting Marriott, I will point out that the front desk provided the coupons upon request and that I'm not looking for any compensation).

Like the property otherwise thus far.
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