I have some GUF to use and tried for an upcoming London - USA travel, no availabikity for 15th Dec out, return 19th / 20th. Tried many airports using the redemption finder - this offered me BOS but when I called I was told only the outbound.

its very likely the time of year and booking 3 months in advance.

I ended up with an AA itinerary (24hrs on hold), PE out, Biz back for the same (if not less) than BA WT+ both ways.

Think I need more forward planning for the GUF.

Which travel agents can help?