FlyerTalk Forums - View Single Post - Marriott Bonvoy Events program between Aug 18, 2018 and end of 2019
Old Sep 18, 2018, 7:17 am
  #424  
coljung
 
Join Date: Oct 2016
Programs: Aeroplan
Posts: 98
Originally Posted by rmagritte
I had four meetings pre-merge, all billed and paid for pre-merge, all attempted (according to the hotels) to be entered into the GPT pre-merge. One of the four was successfully entered into the GPT pre-merge, and I received 10 EQNs for that meeting. The other three didn't hit the system until after the merge (even though two were in mid-July). Once those meetings were correctly entered, I received the standard e-mail confirmation, and points, but 0 EQNs for the post-merge entries. So my experience is that if you had any meetings pre-merge then those count as your "first event", and all post-merge meetings get no EQNs, at least until next year.

I am fighting to get those nights credited. So far it's been something like 12 calls over the span of six weeks, and things have been escalated about as high as they can go, but still no nights. Everyone I've talked with says that yes, I should get the EQNs, but there doesn't appear to be anyone that is capable of updating my account. Quite frustrating. At the very least, I now have a direct phone number and a contact, so I'm avoiding the hold times and explaining myself to a new associate each time I call.
Same here. It's been 3 weeks with an open case, and multiple calls. All agents agree that i should be getting my missing nights any day now, and they keep blaming the hotel. I doubt it has anything to do with the hotel, they submitted my event on time, and i even received an email from marriottrewards with the event details. Still, of my 2 events, only the first 10 EQNs posted, second event posted after the merge, so im sure it has to do with the system blocking it somehow.

I'm getting tired of this waiting game. Last week i was told the hotel had to fix the issue otherwise they would get penalized. A week later i was told the same thing. And im sure the hotel must not be very happy with all the pressure Marriott is putting on them.
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