Originally Posted by
threeoh
I have an annoying story.
...
I called FedEx and they agreed the box was late and quickly gave me a $250 refund which I saw on my card within a day or two. However, the following week a $30 charge (for the 1 late box) showed up on my card. I called FedEx and they again quickly agreed to refund the $30. However, I never got the refund. I called again in a week and they told me they couldn't refund because the box wasn't late (though clearly it was! I was looking at the label with the commitment date printed on it). I tried writing two different email address but both of them told me I had to call. I tried disputing through FedEx's online tool but it told me the shipment didn't qualify. I tried calling again and same deal, they told me the box wasn't late and no refund was due. Somehow they had changed the expected delivery date in their system (probably when they found the box and set up a new delivery) and I was unable to persuade a human to review the case even with 2 emails and 2 phone calls. So I disputed the $30 with Chase, attaching the FedEx Ground terms of service, the label with the commitment date, a print-out of the tracking info showing when it was delivered, etc.
So, you tried contacting FedEx at least 5 times before filing a dispute. My policy is that I make exactly one attempt, in which I provide the company with a 1 week deadline to resolve the issue. If they are unresponsive, I file a claim with the credit card bank. That has worked several times, with Chase deciding in my favor every time. Avoiding companies' run-arounds and roadblocks is one reason for using a credit card to begin with, so I take full advantage of it.
Originally Posted by
TravelinSperry
I wonder how many "errors" Hertz Cyprus gets away with each month?
Good question. An Avis location at a big airport in the US tried to pull this BS on me, but they were very responsive to my pictures and dropped their claim within 24 hr. But... what if I happened not to have pictures?