Originally Posted by Globalist

One of my friends was on that flight and claimed the EC 261 600 euro for the 4hr+ delay on a flight over 3,500km.

BA did not proactively point the passengers to their rights. My friend is not a frequent flyer and would not have been aware of this (until I told him).
BA did not provide any vouchers or other assistance before the flight.

To me this is clearly BA their fault.

Globalist