FlyerTalk Forums - View Single Post - Cancelling/Changing Old SPG Reservations Post Aug 18 - Points Refund Delay
Old Sep 18, 2018 | 4:48 am
  #145  
damon88
20 Years on Site
 
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615


A flat no from the Twitter Team
I am disappointed with the very inconsistent response from Marriott but grateful that I have an Ambassador.

Since my Ambassador is off on Sundays I tried [MENTION=10904]spg[/MENTION]assist since others had such a successful response from them.

After several hours this was their reply above.

On Monday my Ambassador emailed me:


I am happy to confirm you will see 160,500 Points deposited into your account in one transaction. There were no changes to your existing reservations; these were adjusted on the back side. Please see the breakdown below:

The St. Regis Princeville Resort: 130,000 Points
Prince de Galles, a Luxury Collection Hotel, Paris: 30,500 Points

You should be able to view these in your account

And sure enough the points were there with my reservations intact.





damon88 is offline