Holiday Inn Express & Suites - Toronto Airport West
What is your Priority Club status?
Platinum.
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes.
Which room did you book and which upgrade did you receive?
Booked 2 Queens, given 2 Queens in corner at end of a long hallway (all rooms are same size).
How are the rooms?
Standard HIX size for the area. 8m deep x 3.5m wide.
Furnishings in good shape, as hotel opened in 2017.
Well-equipped with nice large HDTV, microwave and good-sized fridge.
How is the exec. lounge?
N/A
What was good and what was bad?
Good:
+ Pleasant staff
+ Comfortable bed
+ Decent shower pressure with hot water within 15 seconds
+ Spacious breakfast area with solid selection (first time seeing kiwis at an HIX!)
+ Nice pool & small whirlpool area
+ Right off HWY 401 if driving
+ Montana's & Kelsey's a 10-minute walk from hotel
Bad:
- Shuttle is a mess ... waited for an hour at airport before giving up and taking cab ... never saw shuttle leave the parking lot for duration of 6-day stay!
- No light in bathroom, though maintenance fixed on second day
- Slow elevators, and programmed to go to 6th (top floor) on every ride
- Public PCs severely outdated, could not print a ticket
- Middle of nowhere, buried in an industrial complex with few sidewalks
Value for $ or Priority Club Points? Would you return?
Rates vary significantly, but are typically 1/2 - 2/3 the price of a comparable hotel in downtown Toronto.