Help with Le Club customer care
Instead of merging my existing Le Club account with my FPC account, I received a new and different membership number and card. I now try to have the two accounts merged for 2 month without success. The messages I submit via the Accor Le Club website get ignored and nothing happens. And when I try to call the Le Club number on my Platinum Card, I am on hold for 10 minutes before an automated voice tells me they cannot respond to my request in a timely manner and hang up.
Any idea how I can get hold of anyone who can or is willing to merge my two accounts. The biggest problem is that I have a Gold and Platinum account and all my bookings default to the Gold #. When I try to set up the Platinum account as a new account I get a message that the account already exists and when I reset the password I get back to the Gold account because both have the same email address… This is so frustrating…