FlyerTalk Forums - View Single Post - Terrible stay experience, who to complain to?
Old Sep 17, 2018 | 11:43 am
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smmrfld
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Originally Posted by omghaxcode
I had an awful stay at a domestic Hilton this past weekend. I won't get into the details but my question is, is it better to complain to the property or corporate? I spoke to the front desk at checkout but the college aged kid could not have cared less. She took no information and deflected all blame. I am gold, formerly diamond. I have never made a complaint to Hilton before.
Define "terrible" and provide details. Without this information, not much we can offer.
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