Originally Posted by
threeoh
The official answer is call the benefits administrator and ask (that's what the benefits guide says to do). The unofficial answer is:
You have to "Initiate and complete the entire rental transaction using your card that is eligible for the benefit." You can put down a deposit but you have to use the same card for deposit, at the counter, and upon returning the car.
Good for you to point this out.
I would also remind people to make sure you ALWAYS pay with the SAME card you plan to use for CDW coverage even just a few bucks needed at return.
Read from the comment section on a CSR coverage of hail storm damage in Australia published on Frequent Miler site, a guy said at return he needed to pay a few extra bucks on his prepaid rental, he was very glad he paid it with the same card despite he thought about to pay cash. Later it turned out there were some minor damages he had to file claim. The eClaims examiner told him that the Total Amount charged on his eligible card MUST MATCH the Total Amount on the Rental Agreement. Luckily this guy paid it with the same card, so he could provide 2 billing statements which the 2 amounts added up to match the Total of the RA. Without that, the claim would be denied.
Yes, it is IMPERATIVE you need to pay 100% with the SAME Card you rely upon for the CDW coverage.