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Old Sep 16, 2018 | 11:03 am
  #5  
flyalways
 
Join Date: Oct 2009
Location: Boston, USA
Programs: AA EXP, TK Elite, HH Gold, SPG/Marriott Gold
Posts: 939
Originally Posted by Often1
Reimbursement is the responsibility of the last delivering carrier, e.g., Jet. The fact that Jet contracts with KL or even a ground-handler is irrelevant.

Make your claim to Jet, but do not hold your breath and keep your expenses to that which you would spend if not being reimbursed. It will all boil down to what you purchased and the value of your time.
Can this be done online ? I could not find it on their website. Any pointers would be
helpful...Thanks.
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